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We ship via UPS/FedEX/DHL whichever delivers faster to your designated address.
We declare the mask at the customs as is - kindly let us know if you have other requirements for declaration.
You may return most new, unopened, non-custom items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
We do not accept returns or refund for any custom orders, unless upon common agreement..
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
The mask as a project is usually done through 3 stages: 3D building, painting and makeup, hair styling. Each of the stage will take weeks to finish. Kindly stay in touch with us and get informed via email!
This link is for custom headgear orders only. Please contact our customer service promptly after placing your order to confirm customization details and additional specifications. All personalized options will be produced only after confirmation.
After placing this order, go to our Order Form and fill out all the details we need for the order:
Please click here.
To select additional custom features
Please click here.
You can customize your Kig mask with us by placing an order with this link. The prices in the options reflect the costs needed for the requirements. If you wish to have multiple options, or special customization, feel free to let us know via email at contact@blackcatkig.com or the chatbox in the right bottom cornor.
There is nothing we cannot be commissioned with, as long as it's favorite character!
We are happy that you are commissioning us to make your KIG head! Follow the steps, sit back and chill till it arrives! We will send you an email with a 3D rendor preview of the mask when the modelling part is done. Upon confirmation, we will proceed with the rest!(ie makeup and hair styling)
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
We do not accept returns or refund for any custom orders, unless upon common agreement.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to most addresses in the world.
We will ship your order via DHL/UPS/FedEX with Expedite shipping. The delivery time depends on various factors including destination and custom issues.
Please also note that the shipping rates for many items we sell are both bulk and weight-based. The weight varies with the wig of the mask. The mask will be packaged with bubble wraps, inflated air pillars and corrugated cardbox just in case it receives damage during the shipment.
Weight | Around 350g(wig excluded) |
Size | 60*60*60cm Corrugated cardbox |
Material | Photopolymer resin |
3D Printing Tech | SLA |
Material for eyes | Fujifilm photo paper |
Fixture | Metal(steel) locks |
I am mostly satisfied with the mask you made. It looks very good, and the hair is quite well constructed, and also fairly portable considering its size. The mask and hair arrived in good condition thanks to the packaging, and I also appreciated the additional items you sent me - particularly the extra padding and velcro strips, which have made tinkering with my mask much easier.
I do have some criticisms - and while these have all been solvable problems, they have been problems nevertheless. Firstly, the paper used to make the eyes was placed in such a way that it covered the eyeholes, so I could not see in the mask at all until I folded or cut the extra paper away. Secondly, the hair stained my bodysuit the first times I touched it, which I had to resolve by sealing the hair with a spray. And thirdly, the hair is quite heavy, and much heavier on the right side, which unbalances the mask quite a bit and makes it difficult to wear. I think it would have been prudent to include some kind of additional weight to compensate for that, which I've since done myself (as well as adding more padding on my own).
Overall, I can't say the mask was perfect, and I think some of these issues should probably have been caught before the mask was shipped - particularly the issue with the eyeholes being covered. However, all the issues I've found have been entirely solvable, and the overall quality and look of the mask has outshined any of my complaints about it, so on the whole I am quite happy with my purchase. Thank you!
It came out great :)
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