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We ship via UPS/FedEX/DHL whichever delivers faster to your designated address.
We declare the mask at the customs as is - kindly let us know if you have other requirements for declaration.
You may return most new, unopened, non-custom items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
We do not accept returns or refund for any custom orders, unless upon common agreement..
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
The mask as a project is usually done through 3 stages: 3D building, painting and makeup, hair styling. Each of the stage will take weeks to finish. Kindly stay in touch with us and get informed via email! You can check the order status from here: https://blackcatkig.com/apps/17TRACK
¡Este enlace es para pedidos personalizados!
Después de realizar este pedido, vaya a nuestro formulario de pedido y complete todos los detalles que necesitamos para el pedido:
https://docs.google.com/forms/d/1ah0aueZHPlk40mQyHviOvTJQ3DLBKgPYqsfGIt1QNjI/edit
Puedes personalizar tu máscara Kig con nosotros haciendo un pedido a través de este enlace. Los precios de las opciones reflejan los costos necesarios para cada requisito. Si deseas varias opciones o una personalización especial, contáctanos por correo electrónico a contact@blackcatkig.com o a través del chat en la esquina inferior derecha.
¡No hay nada que no nos puedan encargar, siempre y cuando sea nuestro personaje favorito!
We are happy that you are commissioning us to make your KIG head! Follow the steps, sit back and chill till it arrives! We will send you an email with a 3D rendor preview of the mask when the modelling part is done. Upon confirmation, we will proceed with the rest!(ie makeup and hair styling)
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
We do not accept returns or refund for any custom orders, unless upon common agreement.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to most addresses in the world.
We will ship your order via DHL/UPS/FedEX with Expedite shipping. The delivery time depends on various factors including destination and custom issues.
Please also note that the shipping rates for many items we sell are both bulk and weight-based. The weight varies with the wig of the mask. The mask will be packaged with bubble wraps, inflated air pillars and corrugated cardbox just in case it receives damage during the shipment.
| Weight | Around 350g(wig excluded) |
| Size | 60*60*60cm Corrugated cardbox |
| Material | Photopolymer resin |
| 3D Printing Tech | SLA |
| Material for eyes | Fujifilm photo paper |
| Fixture | Metal(steel) locks |
Your piece is produced exclusively for you rather than stocked in advance. This allows us to maintain the highest standards of craftsmanship and quality. Cancellation requests may be submitted within 24 hours of purchase. After production begins, orders can no longer be cancelled.
Very high quality and exactly how I want it to be
Wonderful purchase, although the development time was quite long it was well worth the wait. It's absolutely gorgeous, matches so well with my character, and it also included several goodies to help with it's longevity. (Example, plenty of spare padding foam to customize the fit better). The detachable front wig piece really helps with putting it on, the wig is great too, with like really well done wefts and bangs.
I will say, the development time is quite long so be prepared to wait several months, but if you can afford the wait it is well worth it for the quality you receive
Super happy with it! Exactly how I wanted and up to a good standard! Gonna wear it all the time!
Amazing quality and great customer service!
The mask looks fantastic in person, and the production/shipping time was quite reasonable. I also love that the wig is very easy to maintain.
This was my first time using your service, and overall, everything—from the finished product to the customer support and shipping—was excellent.
It was my first time placing an order from overseas, so I had many concerns, but the polite and prompt responses through private chat made me feel very reassured.
Thank you very much.
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